The Monts de Genève Tourist Office has been awarded the Qualité Tourisme™ label
In order to guarantee the best possible quality of service, and to meet the expectations and needs of our visitors, partners, local politicians and the employees of our structure, whilst also contibuting actively to promoting our region, the Monts de Genève Tourist Office has committed to a recognised QUALITÉ TOURISMETM charter, the main criteria of which are as follows:
Commitments to the general public
Optimise the organisation and provision of tourist information.
Provide clear, precise regional tourist information.
Make it easier to distribute information 24 hours a day, 7 days a week.
Offer tourism services tailored to the wishes and requirements of clients.
Provide a friendly, personal welcome from competent personnel trained in listening.
Process suggestions and complaints.
Improve the accessibility and visibility of the Tourist Office.
Ensure that the premises are clean and comfortable.
Commitments to professionals
Promote local resources.
Commit to an overall regional development strategy consistent with the projects of Annemasse Urban Centre, the Genevan Community of Communes and their representatives.
Work with local and regional tourism networks.
Support project sponsors.
Use workshops to provide information on trends in the tourism industry and send out a quarterly newsletter.
Commitments to the Office staff
Provide ongoing training to allow staff to acquire new skills and perform effectively.
Maintain motivation and positive energy in the work team.
Encourage participative campaigns and career progression.
Designate a quality representative to coordinate campaigns.
Commitment to the future of the destination
Respect an environmental charter.
Encourage initiatives promoting sustainable development and quality.
Promote certified establishments and ecologically responsible actions.