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Our commitments

Quality

The Monts de Genève Tourist Office is committed to quality in order to ensure you have the best possible holiday!

The Monts de Genève Tourist Office has been awarded the Qualité Tourisme™ label

In order to guarantee the best possible quality of service, and to meet the expectations and needs of our visitors, partners, local politicians and the employees of our structure, whilst also contibuting actively to promoting our region, the Monts de Genève Tourist Office has committed to a recognised QUALITÉ TOURISMETM charter, the main criteria of which are as follows:

Commitments to the general public

Optimise the organisation and provision of tourist information.
Provide clear, precise regional tourist information.
Make it easier to distribute information 24 hours a day, 7 days a week.
Offer tourism services tailored to the wishes and requirements of clients.
Provide a friendly, personal welcome from competent personnel trained in listening.
Process suggestions and complaints.
Improve the accessibility and visibility of the Tourist Office.
Ensure that the premises are clean and comfortable.

Commitments to professionals

Promote local resources.
Commit to an overall regional development strategy consistent with the projects of Annemasse Urban Centre, the Genevan Community of Communes and their representatives.
Work with local and regional tourism networks.
Support project sponsors.
Use workshops to provide information on trends in the tourism industry and send out a quarterly newsletter.

Commitments to the Office staff

Provide ongoing training to allow staff to acquire new skills and perform effectively.
Maintain motivation and positive energy in the work team.
Encourage participative campaigns and career progression.
Designate a quality representative to coordinate campaigns.

Commitment to the future of the destination

Respect an environmental charter.
Encourage initiatives promoting sustainable development and quality.
Promote certified establishments and ecologically responsible actions.

Useful links (in French)
http://www.entreprises.gouv.fr/qualite-tourisme
http://questionnaire-qualite-tourisme.fr//108475

TOURIST OFFICE CLASSIFICATION

This tourist office, classed under Category I, is a member of the Haute-Savoie Departmental Union of Tourist Offices and Tourist Boards. It is committed to:

a) Providing you with an easily accessible reception area and information area;
b) Making things easier for you;
c) Providing furniture so that you can sit down;
d) Giving you free information about local tourist activities;
e) Displaying and communicating our opening times in at least two foreign languages;
f) Giving you free WiFi access;
g) Being open at least 305 days a year, Saturdays and Sundays included, in tourist or events season; Answering your written enquiries all year round;
h) Providing a permanent reception service staffed by people who speak at least two foreign languages;
Providing tourist maps, plans and tourist guides in paper form;
j) Giving you access to our dedicated trilingual website suitable for viewing on on-board media;
k) Providing tourist information in paper form as well, translated into at least two foreign languages, concerning:
– all ranked tourist accommodation, including at least the name of the establishment, its postal address, e-mail address, website address, telephone number and ranking level;
– monuments and cultural, natural or leisure tourist sites, potentially including standard prices, opening periods and times, website address and telephone and address details;
– events and shows;
– emergency telephone numbers.
l) Updating its tourist information every year;
m) Displaying emergency telephone numbers outside the Office;
n) Presenting the qualified offer for its area of intervention for all clientele;
o) Allowing you to consult the availability of ranked accommodation;
p) Handling your complaints and measuring your satisfaction;
q) Offering a tourist information service that incorporates new information and communication technology (social networks, mobile telephony, geolocalisation, etc.);
r) Complying with the requirements of the Qualité Tourisme TM label;
s) Providing you with a holiday counsellor;
t) Guaranteeing the reliability and up-to-date nature of our information on local tourist activities.